Episode 5 : People Planning
People Planning: Accountability & Metrics
Accountability & Metrics
In the scope of people planning, we need to have job descriptions. That’s really where accountabilities and metrics are laid out. It obviously depends on the role and function, but metrics come down to answering the question: are we achieving success in this role as a team member in the company?
The answers can be qualitative and quantitative. What systems do we have in place to measure what we want to track and turn them into stats? Make sure these metrics are communicated and that they have the skills and qualifications needed to meet them (or that you’re training them to meet them). You’ll also need a feedback mechanism to give feedback to her person in the role so they can learn, grow, develop, and take on more responsibility for your clients, customers, and community.
People generally want to grow and make a positive impact in your company. Your job is to help them do that through offering the feedback, communication, and training they need. Accountabilities and metrics help keep people engaged and motivated – that’s the secret. Once you have that for each role in your company, that will be the difference-maker for you that allows you to uplevel your company and make it a huge success.
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